Frequently Asked Questions
Everything you need to know about your Honey Birdette experience.
How do I determine my correct size?
We recommend visiting our comprehensive Size Guide available on each product page. Our collections are designed for a precision fit; if you are between sizes, we suggest selecting the larger size for optimal comfort and silhouette.
What is your return policy on intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, in their original condition, with all tags and sanitary liners intact. Returns must be initiated within 30 days of purchase.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days, while express shipping arrives within 1-3 business days. All orders are shipped in discreet, high-quality packaging to ensure your privacy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for qualifying orders.
How should I care for my luxury lingerie?
To maintain the delicate lace and intricate hardware of your pieces, we strictly recommend hand-washing in cold water with a mild detergent and laying flat to dry in the shade.
Can I change or cancel my order after it has been placed?
Our team processes orders rapidly to ensure fast delivery. Once an order is confirmed, we are generally unable to make changes. Please contact our concierge immediately if you require assistance.